Please read this recent complaint We would take all complaints very seriously but when we got our first one, we just had to put it up. Hello Robert. I am not used to complaining.  I don’t consider it to be “British.”  However, I am compelled to write to you about a bag of Brazil Fazenda beans bought for me, by my sister, from your St. Ives shop and sent to me as a “gift” with another bag of, as yet…